# SingleFax Refund Policy Last updated: September 22, 2026. HTML: https://singlefax.com/refund-policy SingleFax (Monocube LLC) is a digital service. There are no physical returns. ## Sent faxes Retail send preauthorizes your card. US, Canada, and Puerto Rico are captured when the fax is delivered. If that delivery fails, we release the hold. Other destinations, and some high-cost US numbers, are captured when we send. Those charges stay if delivery fails. Delivered faxes are not refunded (carrier costs are incurred), including wrong number or change of mind. Email-to-fax, WhatsApp-to-fax, API, MCP, and machine payments follow the same rule. ## Fax numbers and plans Full refund request within 30 days of purchase for: - Lifetime fax numbers - Monthly or annual fax plans - 30-day fax numbers - EIN fax numbers Request from the dashboard (Orders, Numbers, or Billing). We review in 1–2 business days. If approved, we refund Stripe, cancel the plan, and remove the number from your account. After a 3-day quiet window, the number returns to the shared pool. After 30 days you may cancel or release the number. That does not refund captured charges. If we cannot provision a paid number, we refund automatically. Free 24-hour fax numbers have no purchase to refund. You can release the number early. After expiry we hold it 3 quiet days; leftover faxes may reach a later holder. Do not use that SKU for PHI. ## EIN by fax EIN purchases are in the 30-day window. If Form SS-4 was already faxed to the IRS, we cannot unsend it. A refund releases the fax number held for the IRS reply. Provisioning failure after payment is refunded automatically. ## IRS Form 2553, 5472, and 7004 Not self-serve after checkout. Email info@singlefax.com if transmission fails. A successful IRS fax cannot be recalled. ## Prepaid credits Credits used on a delivered fax are not refunded. Unused packs: email info@singlefax.com within 30 days. ## How to request Sign in → Orders, Numbers, or Billing → Request refund. Or email info@singlefax.com with the checkout email and order or fax number. Approved refunds return to the original payment method via Stripe (often 5–10 business days). ## Chargebacks Contact us first. We can usually refund or fix an eligible order faster than a card dispute. ## Contact info@singlefax.com https://singlefax.com/contact Monocube LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA ## Subscription number porting Free port-in. Port-out costs $10 per number, or $150 for vanity numbers, paid upfront and refunded if the transfer fails. Eligible US/Canada local port-ins: Standard or Business, monthly or annual, including HIPAA Secure; one number per request. No toll-free, mobile, international, lifetime or 30-day port-ins. New subscription billing starts after carrier completion and verified fax routing, with no temporary number. Existing subscribers preserve billing and page usage and receive 14 days of inbound overlap on their former SingleFax number. Vanity means North American area code 800 or four identical trailing digits. No free port-out under any plan or after cancellation. Every fee is captured separately from subscription billing. Confirmed terminal failure or cancellation receives the entire fee back, including markup; delays and correctable exceptions do not trigger refunds. Successful port-out stops service and renewal without proration. Ported-in numbers never enter reusable inventory. Pending transfers block release. Port-out after subscription cancellation is available while the number remains assigned; ordinary cancellation retains pay-as-you-go inbound and the 90-day inactivity policy with notices before release. Start a transfer and review eligibility, documents and progress at https://singlefax.com/number-porting.