SingleFax Refund Policy

Retail send uses a preauthorization hold. US, Canada, and Puerto Rico are captured when the fax is delivered. If that delivery fails after retries, we release the hold. Other destinations, and some high-cost US numbers, are captured when we send. Those charges stay if delivery fails.

Once a fax is successfully delivered, carrier costs are incurred. We cannot refund a delivered fax, including the wrong number or a change of mind. Double-check the destination before you send.

Email-to-fax, WhatsApp-to-fax, API, MCP, and machine payments follow the same rule: US, Canada, and Puerto Rico are charged on delivery; other destinations and some high-cost US numbers are charged when we send. Delivered faxes are not refunded.

You may request a full refund within 30 days of purchase for:

• Lifetime fax numbers
• Monthly or annual fax plans
• 30-day fax numbers
• EIN fax numbers (the fax number held for the IRS reply)

Requests are reviewed within 1–2 business days. If we approve, we refund Stripe, cancel any active plan, and remove the number from your account. An open transfer must finish or be canceled before number release. Ported-in numbers are released to the carrier and never enter the shared pool. Other numbers return to the pool after a 3-day quiet window.

After 30 days, you can still cancel a subscription or release a lifetime number. That stops future billing or inbound service. It does not refund charges already captured.

An EIN purchase is eligible for a refund request within 30 days. If we already faxed Form SS-4 to the IRS, we cannot unsend it. A refund releases the fax number we held for the IRS reply.

If we cannot provision the number or complete the application after payment, we refund automatically.

These filings are a fill-and-fax service. They are not in the 30-day self-serve refund window. If transmission fails, email info@singlefax.com and we will look at the order. A form that was successfully faxed to the IRS cannot be recalled or refunded as a change of mind.

Credits spent on a delivered fax follow the sent-fax rule and are not refunded. Unused credit packs are not in the dashboard self-serve flow. Email info@singlefax.com within 30 days of purchase and we will review.

1. Sign in and open Orders, Numbers, or Billing in your dashboard.
2. Choose the purchase and select Request refund.
3. Tell us why. We review within 1–2 business days and email you.

Approved refunds go back to the original payment method through Stripe. Banks often take 5–10 business days to show the credit.

If you cannot sign in, email info@singlefax.com with the email used at checkout and the order or fax number.

If something went wrong, ask us first. We can usually refund or fix an eligible order faster than a card dispute. Opening a chargeback may pause the account while we respond to the bank.